Built at Pendoah · Voice AI
Voice AI That Answers a Small Business’s Phone and Books the Appointment
Answers every call during and after hours, qualifies the caller, books the appointment into the business calendar and hands off to a person when needed. Live with its first business customers.
The problem
Small practices lose patients and revenue every time the phone rings out, during business hours and after them.
What was built
A voice agent that answers the line during and after hours, qualifies the caller, books the appointment into the business calendar and transfers to a person when needed, in English and Spanish. Its personas cover seven regulated industries. I built it at Pendoah as product and architecture lead.
Results
- Live with its first business customers.
- A dropped call never loses a booking: reminders and callbacks carry on after the call ends.
- Callers can cut in naturally; the agent stops talking and listens.
- Every call is logged with its transcript and any handoff, so staff can see what happened.