Engineering + forward deployed delivery
Enterprise conversational AI
Led engineering and FDE delivery across agent execution, integrations and release operations. Used conversation and execution traces to separate agent failures from integration and workflow problems, then directed product and reliability work.
Designed and implemented evidence-linked handoff review, tool-readiness assessment and reversible workflow-access approvals, with follow-up usage and handoff reporting. Earlier work established database ownership before supported agent actions and verified human handoffs against the provider’s settled state.
